Lizzy Luff first heard of therapeutic recreation when she volunteered at Holland Bloorview. She went back to school to study it and now works here.

'A lot of non-disabled parents are always moving and busy and distracted. I appreciate my stillness as a parent.'

'The general idea is that each of these identities and circumstances is predictive of the quality and speed of health-care access, experiences and outcomes.'

This is a story about what happens when health workers listen to a child's parents, and what happens when they don't.

'I've found working with families helps a great deal to identify how best to work with a child. They know the child's preferences and how to best communicate with them.'