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Here is some helpful information to help you prepare for your visit.

What you need to register

At the main entrance, walk past reception and turn left to register your child at patient registration.
You’ll need:

  1. your child’s Ontario health card
  2. a list of your child's medicines and any allergies
  3. your family doctor’s name and phone number
  4. your health-care insurance information or drug card

    Staff in registration can show you how to get to your clinic waiting area.

    What to bring for your child

    • Please bring a few of your child’s play things or books and a snack and drink. The hospital offers free wireless Internet (Wi-Fi) for all clients, families and visitors.
    • If you’ve brought other children, those 2 ½ and up are welcome to have fun in our staffed Ronald McDonald Playroom. When you come in the main entrance, pass reception and turn right.

    Additional tips

    • It’s natural to feel a bit nervous about your first visit here.
    • Please bring a notepad and pen. Before your visit, write down questions you have about your child or our services. We don’t want you to miss anything. You can also use the notepad to take notes when speaking with the doctor.
    • A family member or friend is welcome to come with you and can be a good support.
    • Got a question about parenting a child with a disability, health condition or services at Holland Bloorview? We’d love to meet you in our Grocery Foundation Resource Centre on the main floor. Our staff and parent mentors provide information and support on parenting, school, fun things to do in the community, respite care, and funding. We are also here if you have any concerns about your child’s care at Holland Bloorview.

    Important policies at Holland Bloorview

    When visiting our facility, please keep in mind:


    Please do not bring latex balloons or other latex products into Holland Bloorview due to the serious health problem for clients and individuals with allergies.

    Breastfeeding and chestfeeding onsite

    In alignment with Toronto Public Health, Holland Bloorview Kids Rehabilitation Hospital is a client and family-centred care facility and supports lactating persons to breastfeed, chestfeed, and/or express milk onsite anywhere, any time. For those who prefer more privacy, semi-private, quieter spaces are available in the Grocery Foundation Resource Centre or by the second floor by reception in the West wing. Learn more or access an FAQ (PDF).

    Custody and access

    At Holland Bloorview, we strive to provide the best and safest care possible to your child. In order to best support your child and family, it is important for us to collect certain information from you, so all service providers know how to best communicate with you and understand how you make decisions for your child. Learn more about why we ask about custody and access at Holland Bloorview.

    Emergency codes

    Holland Bloorview aims to provide a safe and secure environment for all patients, visitors, staff and volunteers. It is possible that while you are visiting Holland Bloorview you will hear an emergency code called over the public address system. Staff are trained to respond to these codes.  They will provide direction on what you need to do during a code.  Learn more about emergency preparedness.

    Fragrance free policy

    Strong scented products such as perfume, hairspray, cologne and aftershave can cause health issues. In consideration for others, we request that you and your visitors do not wear scents when coming to Holland Bloorview.


    Although nuts (including peanuts) can be purchased through vending machines in the cafeteria, we strongly urge you not to bring any nut-products to the inpatient area on the third floor or to any community programs such as swimming, Spiral Garden, etc.

    Photos and audiovisual recording consent policy

    Everyone has a right to privacy at Holland Bloorview. You must ask for consent before taking photos, audio or visual recordings of anyone on hospital premises and in appointments. Photos, audio or visual recordings taken without consent must be deleted immediately. To read our full photography, audio and visual recording consent policy and learn more about privacy at Holland Bloorview, visit our privacy page.

    Respectful and safe environment

    Holland Bloorview is committed to the values of equity, diversity, inclusion and accessibility, and providing a safe and respectful space for everyone in our community.

    Smoke-free property

    Holland Bloorview is a fully smoke-free property to ensure a healthy, safe and comfortable environment for all clients, families, staff, students, volunteers and visitors. Smoking tobacco and the use of electronic cigarettes is prohibited on all hospital grounds, including buildings, gardens, parking areas, the bus shelter (on hospital property) and near the water feature at the front of the hospital.