A message from the Government of Ontario:

The government is appointing a Patient Ombudsman to help patients and their caregivers ensure their voices are heard, when it comes to patient care at a hospital, long-term care home or Community Care Access Centre (CCAC).

The work of the Patient Ombudsman will complement the work of other existing organizations in the health system that handle complaints, including the Ministry of Health and Long-Term Care and the Health Services Appeal and Review Board.

The Patient Ombudsman will work directly with patients and health sector organizations to facilitate the resolution of complaints that have not been resolved by existing patient relations processes. He or she will also have the power to conduct investigations, either in response to complaints or on his or her own initiative.

The government is looking for input on what qualities Ontarians feel are most important in their Patient Ombudsman, particularly his or her:

•personality traits

•skills

•experience

Feedback can be submitted until August 31, 2015. Results from this consultation will be shared on the ministry’s website in fall 2015.

Please visit http://www.ontario.ca/form/patient-ombudsman-share-your-feedback to complete the feedback survey.

______

To connect with client and family relations at Holland Bloorview Kids Rehabilitation Hospital, please contact:

Kimberley Siu-Chong, client and family relations facilitator, at feedback@hollandbloorview.ca or 416-753-6084.

For more information about our client and family relations process, visit /ClientFamilyResources/TellUsWhatYouThink