This was an exceptional learning opportunity and reflective process for my practice as a clinician. The experience gave a voice to the many families and clients that will cross my path along the way.
-- Erin Brandon, Pediatric Nurse Practitioner, speaking about the impact of the client and family care simulation training.
On May 18, Holland Bloorview Kids Rehabilitation Hospital received the international 2017 Sherman Award for Excellence in Patient Engagement for our simulation training that supports client and family centred care (CFCC) practice across the organization. The award recognizes innovative programs that improve care and outcomes through client and family engagement.
The simulation training, which was developed in full partnership with families, provides meaningful, hands on learning to staff and students to ensure the core principles of CFCC (respect, information sharing, partnership and quality) are embedded in our care practice. Holland Bloorview was first among our industry peers to use simulation in this innovative way.
The award nominations were evaluated on their success in advancing patient engagement and driving results, sustainability, potential for replication, effectiveness in communicating and collaborating with stakeholders, and inspirational value.
The award recognizes the hospital’s CFCC simulation development team that includes: Kathryn Parker, senior director, Teaching and Learning Institute and simulation lead; Amir Karmali, family centred-care specialist and family representative; Kimberley Siu-Chong, client and family relations facilitator; Darlene Hubley, interprofessional education leader; Laura Williams, former director, client and family integrated care; and Becky Quinlan, former family centred-care specialist and family representative.
To date, over 450 staff and students at the hospital have participated in the simulation training that includes two live simulations in which staff and students participate and two videotaped simulations that are followed by a debrief discussion. The simulations are delivered monthly as part of a full-day orientation on CFCC.
This CFCC simulation work was made possible through a Fellowship from the AMS Phoenix Project.
The award is given by Taylor Healthcare and the Lucian Leape Institute on behalf of EngagingPatients.org, an online resource for health news and best practice. The award was presented at the National Patient Safety Foundation’s (NPSF) 19th Annual Patient Safety Congress in Orlando, Florida. For more information, please visit the 2017 Sherman Awards for Excellence page.
