Complete a Client & Family Experience Survey and share your experience. Your feedback helps us improve care, programs and services for children, youth and families.
At Holland Bloorview, we are committed to providing exceptional client- and family-centered care. One of the most important ways we learn about what is working well and where we can improve is through feedback from clients and families.
After an outpatient appointment or discharge from a program or service, clients and families may receive a Client & Family Experience Survey by email. The survey is quick and easy to complete and can be done on a smartphone, tablet, or computer.
How will I receive the survey?
Eligible clients and families will receive an email invitation with a secure link to the survey. The survey is easy to access and can be completed at a time that is convenient for you.
The email address you provide during referral or registration may be used to invite you to complete a client and family experience survey. Your feedback is valuable and helps us improve the care and services we provide to children, youth, and families.
Why should I complete the survey?
Your feedback helps us better understand the experiences of clients and families and identify opportunities to improve care and services. Survey responses help inform decisions related to:
- Care delivery and communication
- Comfort, safety and respect
- The overall client and family experience
Every client and family has a unique experience. By sharing your perspective, you help us ensure our services reflect the diverse needs of the Holland Bloorview community.
How your feedback makes a difference
The feedback we receive through patient experience surveys helps guide quality improvement initiatives, program planning and organizational decision-making. Many improvements at Holland Bloorview have been guided by the voices and experiences of clients and families.
By taking a few minutes to complete the survey, you are helping improve care and services not only for yourself, but for future clients and families as well.
Is my feedback confidential?
Yes. Your responses are confidential and are used to identify trends and opportunities for improvement. Your participation, or decision not to participate will not affect the care or services you receive.
Thank you for sharing your experience
Your voice helps us learn, improve, and provide the best possible care and services for children, youth, and families. Thank you for partnering with us to make Holland Bloorview even better.
Clients and families can also provide feedback anytime by connecting with Kimberley Siu-Chong, client and family relations facilitator, at feedback@hollandbloorview.ca, 416-753-6084 or in the Grocery Foundation Resource Centre, first floor.
