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Advocating for Safety: Clients and Families as Partners is a series of e-learning created to support parents, caregivers, and family members in becoming active partners in their child’s safety and care.

As a parent, you know your child best. These modules recognize the valuable insights, observations, and lived experiences that families bring to healthcare. They provide practical tools and strategies to help you speak up, ask questions, raise concerns, and work collaboratively with care teams.

Through real-life examples and interactive learning, the modules explore how families can help prevent harm, contribute to safer care, and strengthen communication with healthcare providers. Participants will learn about their important role in safety, ways to navigate challenging situations, and how to foster respectful partnerships that support the best possible outcomes for children and youth.

Whether you are new to the healthcare system or have years of experience advocating for your child, these modules offer tools, knowledge, confidence and skills to help you engage as a trusted partner in care. Together, families and healthcare teams can create a safer, more responsive, and family-centred healthcare experience for every child.

Module 1: Safety in Healthcare

Learning objectives

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By the end of this module, caregivers will:

  • Understand their role as partners in keeping care safe
  • Recognize why speaking up helps prevent harm
  • Feel more confident raising safety questions and concerns

Module video

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Knowledge check questions

Resources

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Advocating for Safety: A Reflection by Joanne Downing, Family Leader

 

Module 2: Commitment to Safety

Learning objectives

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By the end of this module, caregivers will:

  • Learn simple tools that support clear communication and safer care
  • Understand how to speak up, ask questions, and share concerns confidently
  • Recognize their role as active members of the safety team

Module video

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Knowledge check questions

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Resources

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Error Prevention and Advocacy Toolkit

 

Module 3: Clear and Complete Communication

Learning objectives

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By the end of this module, caregivers will:

  • Understand why clear communication is essential for safety
  • Learn simple tools to share information and ask questions clearly
  • Feel more confident confirming and clarifying information about their child’s care

Module video

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Knowledge check questions

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Resources

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Module 4: Questioning Attitude

Learning objectives

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By the end of this module, caregivers will:

  • Understand their right to ask questions and raise concerns about care

  • Learn tools to check information and resolve uncertainty safely

  • Feel more confident speaking up when something doesn’t feel right

Module video

Play video

Click below to watch the module video.

Knowledge check questions

Green question mark

Resources

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Error Prevention and Advocacy Toolkit

 

Module 5: Pulling It All Together

Learning objectives

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By the end of this module, caregivers will:

  • Understand how the safety and communication tools fit together

  • Know how and when to speak up and report safety concerns

  • Be aware of resources available to support questions, feedback, and advocacy

Module video

Play video

Click below to watch the module video.

Knowledge check questions

Green question mark

Resources

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