Skip to main content

Effective Nov. 1, 2023, clients and families, visitors, vendors and staff are required to wear a mask while moving throughout the hospital, including while in elevators, in spaces where clients receive care or participate in research. A medical grade mask will be available upon entry.


Room rates and payment

How to pay for stays in the family accommodations area.

Reception desk

Securing a Booking

To confirm bookings, we require a credit card number (Visa/American Express/MasterCard) on file, or a cash deposit equal to the full value of your stay, prior to arrival.

Cards are billed only if damages to the room occur, or uncovered incidental fees arise.  For security reasons, please do not send us credit card numbers or expiry dates by email.

Paying for Your Stay

We accept the following as means of payment:

  • Credit Card (Visa, American Express, MasterCard)
  • Debit Card (including Visa Debit and MasterCard Debit)
  • Cash
  • Third-party Payee*

*We can directly bill a third-party payee (e.g. funding agency or insurance) for your stay, however, a pre-approval letter will be required prior to arrival. We highly encourage families to connect with their social workers to apply for and finalize all third-party payee arrangements before arriving at Holland Bloorview.

Billing Frequency

Bills are processed at the end of a stay (for stays  shorter than 30 nights), or at the end of the month (for stays longer than 30 nights), unless otherwise arranged with the Accommodations staff.


Our finance department will email guests a copy of their invoice as well as proof-of-payment. Please allow 1-2 business days for processing.

Room Rates

  • Studios: Studio style units available, with two single beds at $50 per night + HST. 
  • Suites: $70 per night + HST. 

Other Fees:

  • Parking (for use during Accommodations stays) – $10.50/day OR $65/month
  • Lost parking pass – $10.50 per pass
  • Lost keycard – $25 per key card
Contact Information

Business hours:
Service is not staffed full time. We will answer all email, booking and voicemail queries within 2 business days.  The Access Policy will direct you to the Request to Book form. 

Email Us
416-425-6220 Ext. 3340

After hours or on weekends:
Please contact main reception for security or housekeeping questions