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Please note, masking is still mandatory at Holland Bloorview. A medical grade mask will be available upon entry.

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Family accommodations FAQs

A list of common questions and answers about the family accommodations service.

Family ball pit

How do I reach Accommodations staff?

Accommodations staff can be reached by emailing accommodation@hollandbloorview.ca, or by calling (416) 425-6220 ext. 3340 and leaving a message.  All enquiries will be responded to within 2 business days.  

Outside of business hours, families may contact Main Reception for security/housekeeping questions.


Can I stay?

Priority access will be given to both the families of inpatients of Holland Bloorview Kids Rehabilitation Hospital along with outpatient and day patient clients of Holland Bloorview and their families, and who live at least 70 km from Holland Bloorview. Please note, all adults (aged 16+) who are staying in Family Accommodations connected to an inpatient will need to be on of the client's Designated Caregiver's List, and they will count towards the current total of permitted Designated Caregivers.

Siblings of outpatients and day patients are allowed to stay in Family Accommodations, the adult caregivers must be able to provide appropriate supervision of children at all times. Inpatient siblings up to 30 months and over 16 years of age are also permitted to stay. Inpatient clients are not allowed in Family Accommodations at this time.

We are unable to accommodate same day or one night bookings for Holland Bloorview families who live less than 70 km away. 


How do I make a booking?

Please complete the fillable form PDF booking request, then send the completed form to accommodation@hollandbloorview.ca 

Note about fillable PDF forms: The PDF contains interactive elements which cannot be displayed within the web browser. Please download the PDF file and open using Acrobat Reader software (available for free from Adobe).

For security reasons, please do not email credit card numbers and expiry dates. We cannot accept pre-paid credit cards or pre-paid debit cards.


How do I know if my booking has been confirmed?

We will confirm bookings via email. We do not provide reminder calls/emails regarding your booking.


What if no rooms are available?

Families may enquire with Family Accommodations closer to the date to check if a cancellation has made a room available, however, we do not keep a waiting list of families looking for rooms. Alternatively, please refer to our Accommodations Guide listing for other potential options.


What am I allowed (and not allowed) to do during my stay in the Accommodations Room?

Please refer to the Code of Conduct.


What needs to be included in a pre-approval letter for third-party payees?

Pre-approval letters must be provided prior to your billing date/cycle. The letter will need to include the following information:

  • Client Name (and/or names of the families members staying as guests)
  • An agreement to pay for the families stay.
  • Any specific billing directions (frequency and contact information)
  • Name, signature and contact information of authorizing person.

Pre-approval letters can be sent via email to accommodation@hollandbloorview.ca. Alternatively, Main Reception will accept a hard-copy submission of the pre-approval letter.


What if nobody is available to answer my question?

The accommodations service does not have full-time staffing coverage. Please leave us a detailed email message or voicemail and we will respond to you within two business days, unless otherwise stated.