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Effective Nov. 1, 2023, clients and families, visitors, vendors and staff are required to wear a mask while moving throughout the hospital, including while in elevators, in spaces where clients receive care or participate in research. A medical grade mask will be available upon entry.


Family accommodations FAQs

A list of common questions and answers about the family accommodations service.

Family ball pit

How do I reach Accommodations staff?

Accommodations staff can be reached by emailing, or by calling (416) 425-6220 ext. 3340 and leaving a message.  All enquiries will be responded to within 2 business days.  

Outside of business hours, families may contact Main Reception for security/housekeeping questions.

Can I stay?

Priority access will be given to both the families of inpatients of Holland Bloorview Kids Rehabilitation Hospital along with outpatient and day patient clients of Holland Bloorview and their families, and who live at least 70 km from Holland Bloorview. 

Area residents (who live within a 70 kilometers radius of the Hospital) do not qualify for advanced and multi-day booking. However, in circumstances where all other eligible room requests have been filled, area residents may be booked on a case-by-case basis depending on room availability, and at the discretion of the Family Accommodations staff. Area residents are eligible for same-day, single night bookings.

Inpatient clients are not permitted to stay overnight in Family Accommodations during the week. Inpatient clients may go to Family Accommodations anytime during the day from 0800 to 2100 hrs.  Inpatient clients may stay overnight in Family Accommodations while on a weekend pass from Fridays after 1600 hrs to Sundays 2200hrs (or in the case of a stat holiday, Mondays at 2100hrs).

Children, who are not inpatient clients of the Hospital, are permitted to stay overnight. Inpatient siblings and out patient siblings of any age are also permitted to stay overnight in Family Accommodations.

How do I make a booking?

Please complete the fillable form PDF booking request, then send the completed form to 

Note about fillable PDF forms: The PDF contains interactive elements which cannot be displayed within the web browser. Please download the PDF file and open using Acrobat Reader software (available for free from Adobe).

For security reasons, please do not email credit card numbers and expiry dates. We cannot accept pre-paid credit cards or pre-paid debit cards.

How do I know if my booking has been confirmed?

We will confirm bookings via email. We do not provide reminder calls/emails regarding your booking.

What time can I check in? What time is check out?

Check in time for our family accommodation rooms is 2pm. You can check in at any time after 2pm and preferably before 9pm. If you know in advance that you will not be able to arrive before 9pm, please email us at

Check out time is 11am. Please return your room keys to main reception no later than 11:15am on your departure date.

How do I extend my stay?

If you are a family currently staying in Family Accommodations and would like to extend your stay: Please send us an email at or please leave us a detailed message at 416-425- 6220 ext. 3340. Please state your name and for how long you would like to extend your current stay. We appreciate as much notice as possible on all requests to extend stays.

While we make every effort to accommodate all qualifying families, please note that, due to a high volume of requests and limited availability, we cannot guarantee that a room will be available for new bookings or for booking extensions.

What if no rooms are available?

Families may enquire with Family Accommodations closer to the date to check if a cancellation has made a room available, however, we do not keep a waiting list of families looking for rooms. Alternatively, please refer to our Accommodations Guide listing for other potential options.

What am I allowed (and not allowed) to do during my stay in the Accommodations Room?

Please refer to the Code of Conduct.

What needs to be included in a pre-approval letter for third-party payees?

Pre-approval letters must be provided prior to your billing date/cycle. The letter will need to include the following information:

  • Client Name (and/or names of the families members staying as guests)
  • An agreement to pay for the families stay.
  • Any specific billing directions (frequency and contact information)
  • Name, signature and contact information of authorizing person.

Pre-approval letters can be sent via email to Alternatively, Main Reception will accept a hard-copy submission of the pre-approval letter.

What if nobody is available to answer my question?

The accommodations service does not have full-time staffing coverage. Please leave us a detailed email message or voicemail and we will respond to you within two business days, unless otherwise stated.

Contact Information

Business hours:
Service is not staffed full time. We will answer all email, booking and voicemail queries within 2 business days.  The Access Policy will direct you to the Request to Book form. 

Email Us
416-425-6220 Ext. 3340

After hours or on weekends:
Please contact main reception for security or housekeeping questions