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Family accommodations FAQs

A list of common questions and answers about the family accommodations service.

Family ball pit

How do I reach Accommodations staff?

Accommodations staff can be reached by emailing, or by calling (416) 425-6220 ext. 3340 and leaving a message.  All enquiries will be responded to within 2 business days.  

Outside of business hours, families may contact Main Reception for security/housekeeping questions.

Can I stay?

Priority access be given to families who are actively receiving inpatient services at Holland Bloorview Kids Rehabilitation Hospital, and who live at least 70 km away from Holland Bloorview. We are unable to accommodate same day or one night booking for Holland Bloorview families who live less than 70 km away.

*Infants under 30 months of age are now approved to stay in Accommodations when accompanying parents.  Children aged between 30 months and 16 years, including inpatient clients, are not permitted in Accommodations at this time unless they are participants of the outpatient Get Up and Go program.

How do I make a booking?

Please complete the fillable form PDF booking request, then send the completed form to 

Note about fillable PDF forms: The PDF contains interactive elements which cannot be displayed within the web browser. Please download the PDF file and open using Acrobat Reader software (available for free from Adobe).

For security reasons, please do not email credit card numbers and expiry dates. We cannot accept pre-paid credit cards or pre-paid debit cards.

How do I know if my booking has been confirmed?

We will confirm bookings via email. We do not provide reminder calls/emails regarding your booking.

What if no rooms are available?

Priority access will go to families who are actively receiving inpatient services at Holland Bloorview Kids Rehabilitation Hospital, and who live at least 70 km from Holland Bloorview. Inpatient families may enquire with Family Accommodations closer to the date to check if a cancellation has made a room available. However, we do not keep a waiting list of families looking for rooms. Alternatively, please refer to our Accommodations Guide listing for other potential options.

What am I allowed (and not allowed) to do during my stay in the Accommodations Room?

Please refer to the Code of Conduct.

What needs to be included in a pre-approval letter for third-party payees?

Pre-approval letters must be provided prior to your billing date/cycle. The letter will need to include the following information:

  • Client Name (and/or names of the families members staying as guests)
  • An agreement to pay for the families stay.
  • Any specific billing directions (frequency and contact information)
  • Name, signature and contact information of authorizing person.

Pre-approval letters can be sent via email to Alternatively, Main Reception will accept a hard-copy submission of the pre-approval letter.

What if nobody is available to answer my question?

The accommodations service does not have full-time staffing coverage. Please leave us a detailed email message or voicemail and we will respond to you within two business days, unless otherwise stated.