Project: Missed Appointments: Characteristics and determinants of families missing appointments at a pediatric rehabilitation centre and improving their access to care
Investigators:
- Laurie Liscumb
- Marilyn Ballantyne
- Abigail Arku-Matey
- Erin Brandon
- Andrea MacDonald
- Janice Jaffar
- Laura Beaune
Project summary:
Missed health care appointments have a significant impact on families and health services. Approximately 15% of annual ambulatory care appointments are missed; the majority (74%) of which are ‘no-show’ or no notification vents. In this study, we aimed to gain insight from parents about their reasons and experiences in missing appointments at Holland Bloorview.
